When your website goes down or a feature is broken, this can lead to lost revenue. Potential customers won’t spend a lot of time on your website if they can’t find what they’re looking for or if a feature they need is broken. If your website is experiencing issues and you’re not sure what the cause or solution is, we can research and evaluate the issue. We will let you know what the cause is, how we can fix it, and how long it will take to fix it. We will also point out additional issues that could exacerbate the issue if not fixed.
If you need this kind of support on an ongoing basis, please check out our website maintenance packages here.
What You Can Do to Prepare
In order to assist you better, there are some steps for you to take to ensure we have as much information as possible:
- Screenshot of any issues
- If relevant, the step-by-step of how the broken feature is supposed to work
- Steps you’ve taken to fix the issue already
- List any and all devices and operating systems you have tried
What Can You Fix?
We can help with anything from small website updates (fonts, colors, placement, etc.) to plug-in installation and customization, device responsiveness, and more. Please feel free to reach out with information about your issue, and we will let you know the next steps.
What's the Cost?
Each support request is billed hourly. A time estimate is provided to give you the best idea of total cost to you.